Privacy Policy

The data controller is Neuravia OÜ (Estonian Business Register, registry code 17460415), with registered address at Tööstuse tn 75-71, 10416 Tallinn, Estonia. For any privacy request, use the contact form linked in the footer of every page.

Account data: if you create an account, we store your email address, username, encrypted password and the activity linked to your account (such as the deals you sign up for and the balances derived from them).

Contact data: whatever you send us through the contact form.

Technical data: IP address, browser type and security logs, generated automatically when you browse.

Attribution data: a first-party cookie that remembers which link or referrer brought you to the site, so your deal can be correctly activated (see the cookie policy).

Analytics data: aggregated usage statistics via Google Analytics 4, only if you accept analytics in the consent banner.

To provide the service you sign up for, including activating and managing your deals (performance of a contract). To keep the site secure and prevent fraud (legitimate interest). To attribute your registration to the correct deal or agent (performance of the service you request). To measure how the site is used (your consent, revocable at any time). To answer the messages you send us (your request).

We do not sell personal data, and we do not use it for third-party advertising.

Account data is kept while your account is active, and afterwards only for the periods required by law. Security logs are kept for a limited time. The attribution cookie lasts 90 days. Analytics retention follows the Google Analytics configuration.

Support tickets are kept for three years from the date they are closed, so that we can handle or defend claims relating to your account. We do not close an account while there is an open claim about it. When your account is closed we remove from those tickets the data that identifies you directly, and we keep only the minimum record of the episode and its accounting counterpart. We also keep the language you used with us, so that we can address you about your own requests.

Infrastructure providers that host the site and its database within the EU, acting as processors under contract. Google (Analytics), only if you consent, with advertising signals disabled. Poker operators: only the minimum necessary to activate a deal that you explicitly request.

If any transfer outside the European Economic Area occurs, it is protected by safeguards such as the European Commission's Standard Contractual Clauses.

You can request access, rectification, erasure, restriction, portability, and object to processing, as well as withdraw any consent at any time, through the contact form. We will answer within the legal deadlines.

If you believe we have not handled your data correctly, you can complain to the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon, aki.ee) or to your local supervisory authority.

You can ask to close your account from the chat or by writing to support.

When you ask, we close your access: you stop being able to log in. The account is closed permanently 15 days later, and we tell you the exact date by email.

Those 15 days are so you can change your mind. If you do, there is a link in that email to cancel the closure and get your access back. We remind you again three days before the date.

On the closing date we delete your email, username, phone, WhatsApp, Telegram details and password, along with your conversation history and anything the assistant had remembered about you.

We keep the record of payments already made, because we are required to hold those accounting records. That record is kept without your personal details attached to it.

If you have a balance or a money operation in progress when you ask, we do not close the account automatically: we open a case with support so we can settle that part with you first.

This site is intended exclusively for adults (18+). We do not knowingly process data of minors; any account identified as belonging to a minor is deleted.

If this policy changes substantially, we will announce it on this page and update the revision date at the top.